Engagement Manager

Location: Remote within New Zealand; Auckland or Wellington. Up to 15% travel required.

Company

hirify.global provides identity security and SaaS and software solutions for complex enterprise organizations, including financial institutions, government entities, and pharmaceutical companies.

What you will do

• Manage end-to-end customer engagements, including scope, schedule, budget, forecasts, risks, issues, and project documentation.
• Own the professional services components of sales opportunities, including presentations, RFP responses, proposals, and statements of work.
• Coordinate internal teams and project staffing with the Resourcing Management Office.
• Act as the primary client contact for delivery issues and escalations while maintaining strong customer relationships.
• Manage project financials with a focus on profitability, productivity, accurate billing, and client satisfaction.
• Identify opportunities to expand hirify.global product and services adoption, and coach direct reports in their career development.

Requirements

• 5–7+ years of professional experience with an enterprise software vendor, systems integrator, or consulting firm.
• 3+ years of experience in a customer-facing Engagement Manager or Project Manager role.
• Experience managing multiple projects and handling planning, budgets, scope, schedules, stakeholders, and risks.
• Strong client communication, organization, multitasking, problem-solving, mentorship, and leadership skills.
• Experience working with sales teams to scope services projects for enterprise software.
• Bachelor’s degree or equivalent work experience.

Nice to have

• Experience working with a SaaS product.

Culture & Benefits

• Professional experience is supplemented with product and process training.
• Work with cross-functional sales, professional services, customer success, and account teams.
• Remote work within New Zealand with travel of up to 15%.
• Equal opportunity employment and reasonable accommodation support are available.