Client Service Officer (Payments)

Location: London The Point - Cross Border, United Kingdom

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, payables, toll, and lodging expenses across more than 80 countries.

What you will do

• Manage the full client query cycle from deal execution through account maintenance.
• Provide high-touch service to global accounts and communicate clearly throughout the query journey.
• Execute and oversee payment-related activities while meeting service-level agreements.
• Explain bank fund flows and investigate payment issues affecting client outcomes.
• Identify process and system improvements, workflow gaps, and operational inefficiencies.
• Collaborate with Front Office and other departments, support senior officers and client services managers, and present findings in weekly meetings.

Requirements

• Experience or knowledge in client servicing, banking, or payments operations.
• Ability to manage client queries, payment execution, account maintenance, and structured escalations.
• Ability to understand banking investigations and clearly articulate payment flows.
• Strong written and verbal communication and cross-department collaboration skills.
• Availability to work from the London office location.

Culture & Benefits

• Innovation-focused environment within a global commercial payments organization.
• Inclusive and respectful workplace that values diverse perspectives and contributions.
• Employment offers may be subject to pre-employment screening, including identity, employment, criminal record, financial, or sanctions checks where permitted by law.