Customer Operations Manager (Fintech)

TL;DR

Customer Operations Manager (Fintech): Supporting clients using online payment solutions and improving customer operations with an accent on issue resolution, onboarding, compliance, and relationship management. Focus on solving payment-processing challenges, streamlining operational workflows, and coordinating with cross-functional teams across international time zones.

Location: On-site in London, United Kingdom

Company

hirify.global is a fast-growing fintech providing online payments and financial services for brick-and-mortar businesses.

What you will do

• Serve as the primary contact for customer enquiries and resolve issues, escalating complex cases when needed.
• Support client onboarding, payment-solution setup, implementation, and technical or operational troubleshooting.
• Conduct customer training and create educational resources to improve product adoption.
• Document client interactions, prepare activity and trend reports, and provide insights for decision-making.
• Build client relationships, identify opportunities to improve customer experience, and develop industry contacts.
• Collaborate with internal teams to improve processes and maintain compliance with regulatory and internal requirements.

Requirements

• Experience in product support, client success, customer success, account management, or customer operations.
• Strong interpersonal, communication, problem-solving, and client relationship-building skills.
• Experience resolving customer issues or escalations in a payment-processing environment.
• Ability to work in a fast-paced environment, adapt to changing priorities, and serve customers across international time zones.
• Proficiency with Google Workspace, Microsoft tools, and CRM software; HubSpot is preferred.
• Fluency in English and Mandarin is required.

Culture & Benefits

• Work in a dynamic, innovative, and rapidly growing fintech company.
• Join the customer team in an on-site London environment.