Customer Success Associate (Payments)

Location: Hybrid role based in Theale, UK, with office attendance required three times a week.

Company

hirify.global provides business payments and cash management solutions, processing more than $16 trillion in payments annually.

What you will do

• Own and maintain the churn log, ensuring renewal and risk information is complete and accurate.
• Identify and report weekly high-risk customer numbers to the Director of Customer Success.
• Prepare monthly summaries of changes in risk status and pending churn.
• Build relationships with supporters, decision-makers, and stakeholders across internal teams.
• Develop and share best practices to improve process quality, effectiveness, and efficiency.
• Undertake specific projects that enhance customer value and business revenue.

Requirements

• Previous customer-facing experience with effective interactions by phone, email, Teams, or similar channels.
• Entry-level position suitable for candidates at the beginning of their career.
• Customer success or customer service experience and demonstrated ability to manage customer relationships.
• Strong written and verbal communication, organization, attention to detail, prioritization, and time-management skills.
• Ability to manage multiple priorities, assess business needs, identify project risks, and define mitigating actions with colleagues.
• Proficiency in Word, Excel, and PowerPoint.

Nice to have

• Knowledge of the finance or payments industry, or BACS.

Culture & Benefits

• Inclusive and open working environment.
• Equal opportunity employer supporting talent at all career stages.
• Commitment to understanding and supporting additional needs.
• Opportunity to contribute to customer growth, innovation, and business outcomes.