Manager, Solutions Engineering (AI)

Location: Sydney, Australia; hybrid work with employees expected to be in the office at least three days per week.

Company

Fin, an hirify.global company, develops the AI Customer Agent and integrated help desk platform for customer support, sales, and ecommerce teams.

What you will do

• Define and evolve the strategic vision and go-to-market approach for Solutions Engineering.
• Lead, coach, hire, and scale high-performing Mid-Market and Enterprise Solutions Engineering teams across regions and verticals.
• Operate as a player-coach by supporting complex six-figure sales cycles with technical guidance, architecture, demos, and product evaluations.
• Lead discovery, design, and delivery of tailored technical solutions, including proofs of concept and business value assessments.
• Build reusable solution frameworks, industry-specific technical assets, and repeatable playbooks.
• Partner with Sales, Success, Product, Marketing, Engineering, R&D, and Services to influence product strategy and deliver customer outcomes.

Requirements

• 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer, Solutions Architect, or related individual contributor.
• 2+ years of experience leading technical pre-sales teams, including hiring, mentoring, and team management.
• Experience selling AI, data, or highly technical products, or demonstrated practical use of AI.
• Track record of delivering revenue targets, producing accurate forecasts, and developing teams.
• Excellent communication and presentation skills, with the ability to advise executive and C-level stakeholders.
• Willingness to travel internationally approximately once per month and work from the Sydney office at least three days per week.

Culture & Benefits

• Hybrid working policy combining in-person collaboration with flexibility to work from home.
• Benefits and programs supporting health and wellbeing, family needs, time away from work, and financial security.
• Benefits vary by location according to local practices and requirements.
• Open, accepting, and diversity-focused working environment.