Head of Account Management, SME & Growth

Location: Singapore

Company

Airwallex provides a unified payments and financial platform for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Lead and scale an organisation of 15+ account managers and customer success managers through Team Leads and Managers.
• Set the go-to-market strategy for product adoption, portfolio expansion, and wallet-share growth across SME and Growth customers.
• Identify and lead cross-functional initiatives using industry trends, competitor analysis, and customer insights.
• Build playbooks and processes with sales, product, operations, marketing, and strategy teams.
• Develop trusted relationships with C-suite stakeholders at key customers and advise on the value of Airwallex solutions.

Requirements

• 10+ years of experience in sales, business development, or account management, including at least 7 years in leadership roles.
• Experience building and leading high-performing teams toward ambitious commercial targets in a high-growth environment.
• Background in payments, fintech, consulting, investment banking, or a high-growth company is preferred.
• Strong commercial intuition, including the ability to map payment flows and identify revenue opportunities.
• Strong analytical, communication, negotiation, and stakeholder-management skills, including C-level engagement.
• Experience developing GTM strategies, driving product adoption, and managing complex client portfolios.

Culture & Benefits

• Work on high-visibility problems in global payments and financial infrastructure.
• Operate in a fast-moving environment that values ownership, curiosity, speed, judgment, and collaboration.
• Use AI to improve productivity and solve problems faster.
• Join a global organisation of more than 2,300 people across 27 offices.