Client Success Manager (RegTech)

Location: Fully remote within the Continental United States; applications from California, Hawaii, and Alaska are not accepted. Central Standard Timezone location is preferred.

Salary: $60,000–$67,000 per year, plus potential bonuses.

Company

hirify.global is a RegTech company providing cloud-based software that automates compliance and security decisions across automotive, cybersecurity, EHS, and legal compliance.

What you will do

• Build and maintain long-term client relationships, supporting satisfaction and retention targets.
• Lead customer onboarding, regular check-ins, account audits, and quarterly product education meetings.
• Drive product adoption by explaining compliance requirements, software capabilities, and new functionality.
• Monitor account usage, identify vulnerabilities, and help clients mitigate cybersecurity and compliance risks.
• Introduce additional security solutions, including Coro and Duo, to existing clients.
• Travel up to 20% for client meetings and tailored in-person training sessions.

Requirements

• Bachelor’s degree, associate degree, or an equivalent combination of education, experience, and training.
• Three years of customer service experience, with client success or account management experience preferred.
• Experience building customer relationships and educating or training end users on products or services.
• Strong written and verbal communication, interpersonal, organization, and multitasking skills.
• Must be authorized to work in the United States and provide proof of work authorization within three days of starting.
• Must reside within the Continental United States, work remotely, travel up to 20%, and hold a valid driver’s license with a clean motor vehicle record.

Nice to have

• Strong experience with HubSpot CRM.
• Experience working with or in an automotive dealership.

Culture & Benefits

• Full-time remote work with equipment provided.
• 401(k) matching up to 5%.
• Medical, dental, and vision insurance with 100% of employee and family premiums covered.
• HSA contribution for qualifying plans.
• Unlimited paid time off and 11 observed holidays.