Client Success Manager (Enterprise) (Fintech)

Location: Remote Canada

On Target Earnings: $132,500–$182,500 per year

Company

Affirm provides transparent consumer finance products that enable buy-now-pay-later purchasing without hidden fees or compounding interest.

What you will do

• Own and grow relationships with large Canadian merchants across multiple business units.
• Define strategic visions, align joint priorities, and influence senior stakeholders on both sides.
• Build and execute multi-year growth roadmaps covering product integrations, co-marketing, and go-to-market expansion.
• Lead commercial negotiations involving contracts, pricing, renewals, and expansion opportunities.
• Analyze partner performance and recommend initiatives to increase adoption, improve results, and expand use cases.
• Coordinate Product, Technical, Credit, Analytics, Marketing, Risk, and other stakeholders to deliver partner initiatives and maintain customer health.

Requirements

• 7+ years of B2B client-facing experience, preferably in technology or fintech.
• Experience managing complex strategic partnerships and executive-level customer relationships.
• Experience leading cross-functional, multi-stakeholder initiatives with strong attention to detail.
• Strong written and verbal communication, analytical, presentation, and stakeholder-influence skills.
• Experience structuring, negotiating, and closing large-scale commercial contracts.
• Knowledge of consumer finance, SaaS, or e-commerce is preferred; comfort with Salesforce, AI, and BI tools is expected.

Nice to have

• Bilingual French and English.

Culture & Benefits

• Remote-first work model with remote work available within the country of employment.
• Medical, dental, and vision coverage with premiums fully subsidized for employees and dependents.
• Flexible spending stipends for technology, food, lifestyle, and family-forming expenses.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan with discounted shares.

Hiring process

• Inclusive interview experience with reasonable accommodations available for candidates with disabilities.