Technical Services Engineer, Portworx

Location: Onsite at the Santa Clara, California office

Annual base salary: $153,000–$230,000 USD. The role may also be eligible for incentive pay and/or equity.

Company

hirify.global is a public data platform company serving hyperscalers, AI labs, data platform providers, and the broader AI ecosystem.

What you will do

• Support and troubleshoot large-scale Portworx deployments across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms.
• Investigate, reproduce, and resolve complex application, storage, and cloud infrastructure incidents across all severity levels.
• Collaborate with product engineering to isolate edge cases, develop reproduction strategies, and implement product fixes.
• Provide technical support during pre-sales engagements, proof-of-concept installations, and production expansions.
• Write internal and customer-facing knowledge base articles, technical guides, and FAQs based on troubleshooting scenarios.

Requirements

• 2–4 years of customer-facing technical support or SRE experience.
• Proficiency troubleshooting Kubernetes, OpenShift, Tanzu, or VMware container solutions in major public cloud environments such as AWS, Azure, or IBM Cloud.
• Hands-on experience with infrastructure-as-code and automation tools including Ansible, Terraform, Chef, or Puppet.
• Ability to triage, isolate, and resolve issues in complex distributed cloud software architectures and escalate critical issues effectively.
• Strong communication and collaboration skills for explaining complex technical concepts to internal and external stakeholders.

Culture & Benefits

• Environment focused on innovation, critical thinking, and challenging technical problems.
• Opportunities for professional growth and meaningful contribution.
• Collaborative culture that prioritizes mutual support and shared outcomes.
• Flexible time off, wellness resources, and company-sponsored team events.
• Inclusive workplace with employee resource groups and accessibility accommodations throughout the hiring process.