Technical Success Manager - Public Sector

Location: Arlington, Virginia; Baltimore, Maryland; or Washington, District of Columbia, USA. This is a field-based role requiring travel.

Estimated on-target earnings: $149,000–$186,000 USD annually, including salary and target sales incentives.

Company

hirify.global develops an intelligent observability platform that provides insight into complex digital systems and applications.

What you will do

• Own customer onboarding, adoption, technical success, and post-sales relationships.
• Lead the adoption, optimization, and integration of hirify.global products within customer infrastructures.
• Maintain a deep understanding of customers’ businesses and technical environments.
• Deliver interactive product demonstrations and resolve technical questions in real time.
• Partner with Sales on service upsells and contract renewals.
• Provide customer feedback to Product Management and Engineering and support new product directions.

Requirements

• 3+ years of pre-sales or post-sales experience in the software industry or direct experience with a public sector organization.
• Strong technical background combined with sales and customer orientation.
• Interest in or experience with infrastructure, application, web, mobile, or user-experience performance monitoring tools.
• Ability to maintain current project plans and documentation.
• Fluent English required.
• Visa sponsorship is not available for this position.

Nice to have

• Familiarity with Java, .NET, Ruby, C, Python, Node, or Golang.
• Exposure to Kubernetes, containers, microservices, DevOps, or CI/CD.
• Experience with iOS or Android platforms and architectures.
• Bachelor’s degree in Engineering or Computer Science, or equivalent education.

Culture & Benefits

• Flexible workforce model supporting office-based, remote, and hybrid workplaces.
• Healthcare, dental, vision, parental leave and planning, and mental health benefits.
• 401(k) plan with company match.
• Flexible time off, 11 paid holidays, and volunteer time off.
• Inclusive environment focused on diverse backgrounds, abilities, and perspectives.

Hiring process

• Employment eligibility and identity verification are required.
• A criminal background check is required.
• Certain roles may require an export compliance assessment.