Senior Cloud Support Engineer (AI Infrastructure)

Location: On-site in New York, NY or Denver, CO, US

Salary: $145,000–$175,000 annually plus bonus; restricted stock units included.

Company

hirify.global builds vertically integrated AI infrastructure, including energy systems, data centers, and cloud services for demanding AI workloads.

What you will do

• Provide technical customer support through Zendesk while meeting SLAs and maintaining 95%+ CSAT.
• Participate in a 24/7 on-call rotation and resolve critical incidents.
• Diagnose VM, hardware, and scaling-test issues using Linux CLI and internal tools.
• Manage alert triage, maintenance-window preparation, and node delivery testing.
• Collaborate with SRE, Networking, and Storage teams from initial triage through root cause analysis.
• Create onboarding materials, knowledge-base documentation, and standard operating procedures.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• 5+ years of customer support experience, ideally in cloud, storage, or networking environments.
• Strong Linux command-line interface skills and proficiency with Git.
• Experience with Kubernetes, Slurm or Terraform, and monitoring tools such as Grafana.
• Familiarity with AWS, Azure, or GCP and strong customer communication skills.
• Understanding of HPC technologies including InfiniBand, RDMA, RoCE, and software-defined networking.

Nice to have

• CKA, CKAD, CKS, KCNA, AWS, NVIDIA, InfiniBand, Linux Foundation, or system administration certifications.
• Deep expertise in cloud platforms, automation tools, and scripting languages.
• Experience mentoring, training, and onboarding colleagues.
• Interest in using technology to support a more sustainable future.

Culture & Benefits

• Restricted stock units and competitive compensation.
• Paid time off, paid holidays, and paid parental leave.
• Health, dental, vision, life, and disability insurance, plus HSA contributions.
• Professional development, tuition reimbursement, and mental health and wellness support.
• 401(k) retirement plan with company matching up to 4% of salary.
• Commuter benefits, cell phone stipend, and volunteer time off.