Customer Operations Associate (Health Benefits)

Location: Remote; must be based in Mexico or LATAM

Company

A health benefits platform helping employers provide accessible, high-quality healthcare coverage to uninsured and underinsured workers.

What you will do

• Guide employer clients through onboarding and explain how ICHRA and HRA benefits work for their employees.
• Answer questions and resolve benefit administration, HRA compliance, and billing issues across phone, email, text, and chat within SLA.
• Investigate and resolve setup and configuration problems with urgency.
• Document best practices and improve internal workflows for ICHRA operations.
• Partner with Customer Success and Sales throughout implementation and ongoing client support.

Requirements

• 2+ years of experience in customer service, operations, or benefits administration.
• Proficiency with HubSpot, Zendesk, or similar tools.
• Excellent written and verbal English communication skills.
• Strong attention to detail, follow-through, and ability to manage multiple clients simultaneously.
• Must be based in Mexico or LATAM.

Nice to have

• Familiarity with ICHRA, HRA, or US health insurance marketplaces.
• Experience in a fast-paced startup.
• Spanish-speaking ability.

Culture & Benefits

• Remote-first work environment.
• 100% Silver Plan medical coverage, dental and vision coverage, and Vitable Primary Care membership.
• 401(k) and life insurance.
• Unlimited PTO.
• MacBook and home office setup stipend.
• Competitive equity and a collaborative, mission-driven startup environment.