Customer Success Engineer

Location: New York City, New York, United States

Salary: $85,000–$110,000 per year; location-independent compensation, plus equity in the form of ISO options.

Company

hirify.global is an Agentic Marketing Platform powered by a Composable CDP that helps marketing teams use customer data and AI to analyze performance, generate creative, and build end-to-end campaigns.

What you will do

• Help users get maximum value from the hirify.global platform.
• Answer customer questions through Intercom, Slack, phone, and email.
• Read and apply API documentation to investigate and resolve technical issues.
• Support integrations with SaaS tools such as CRMs, ESPs, and ERPs.
• Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.
• Contribute across the organization in a growing startup environment.

Requirements

• 2+ years of experience in a customer-facing role.
• Technical background gained through professional experience or education.
• Conversant in SQL, or willing to learn basic and more advanced SQL topics.
• Strong discovery, interpersonal, verbal, and written communication skills.
• Strong understanding of the technology industry and its major players.
• Ability to adapt to an evolving work environment, take initiative, and work effectively with ambiguity.

Culture & Benefits

• Equity compensation through ISO options.
• Early exercise availability and a 10-year post-termination exercise window.
• Impact-driven environment emphasizing humility, kindness, compassion, curiosity, and customer focus.
• Broad exposure across the organization and close cross-functional collaboration.
• hirify.global participates in E-Verify to verify eligibility to work in the U.S. after hire; E-Verify is not used for pre-screening.