Returns and Trade Compliance Specialist

Location: Wilmington, Ohio, United States; onsite role. Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is not available.

Salary: $25.72–$32.60 per hour.

Company

hirify.global provides technology hardware, software, cloud solutions, and support services for businesses and IT departments.

What you will do

• Process, inspect, document, warehouse, and route returned products; confirm return-authorization requirements and enter product, order, and return information in the ERP system.
• Support customer credits, coordinate unauthorized returns with Customer Care, and return eligible products to inventory.
• Assist with classification and disposition of open-box, scratch-and-dent, and refurbishment inventory, including prescribed data-wiping procedures for open hard drives.
• Support return-to-vendor associates and refurbishment technicians by ordering approved parts and team supplies.
• Organize export documentation and apply commercial invoices, shipping documents, and carrier labels to export shipments; provide backup export-processing support during high-volume periods.
• Collaborate with internal partners to verify order details, addresses, freight-forwarder information, product data, and shipment destinations while maintaining accurate records and following company policies and Sarbanes-Oxley controls.

Requirements

• Basic knowledge of ERP systems and the ability to accurately enter, review, and maintain product, order, return, and compliance information.
• Working knowledge of U.S. export regulations, classifications, filing requirements, denied-party screening, embargoed countries, and deemed exports.
• Basic Microsoft Office proficiency and experience running reports with tools such as BusinessObjects or Crystal Reports.
• Strong attention to detail, organization, analytical thinking, and problem-solving skills.
• Proven customer service skills; ability to follow established procedures and handle products and customer information responsibly.
• Clear written and verbal communication skills and the ability to work effectively across a matrixed organization.
• Ability to manage competing priorities and track tasks through completion.
• Authorization to work for any employer in the United States is required.

Nice to have

• Working knowledge of E1 and other relevant business applications.
• Ability to obtain the Certified U.S. Exporter designation and other applicable system or application certifications.
• Ability to obtain forklift certification; company-provided certification is available.

Culture & Benefits

• Supportive, collaborative environment with employees from varied backgrounds, experiences, and perspectives.
• Compensation package includes 401(k) plans and medical insurance.
• Free therapy visits, mental health coaching, meditation resources, and other well-being support.
• Paid time off includes vacation, care time, Wellness Time Off, and Volunteer Time Off.

Hiring process

• Employment offers are made only after a complete interview process and communication with a live person.