Trade Compliance Coordinator (Customer Onsite)

Location: Hybrid, with customer onsite work in Ellenwood, GA, United States, at Anvilblock Road.

Company

hirify.global is a Fortune 500 global logistics company providing international trade and supply chain management services through a worldwide network.

What you will do

• Build customer relationships, understand customer needs, provide customer service, and resolve issues affecting satisfaction.
• Monitor and manage customs compliance requests through the ticketing system and complete customs exception tasks.
• Review shipping documents and commercial invoices for import and export customs compliance and approval.
• Evaluate import and export restrictions, customs regulations, export controls, and other government agency requirements affecting the supply chain.
• Track operational metrics and service-level agreements, escalate issues, and keep management updated.
• Identify process gaps, support business initiatives and compliance-team transitions, and execute assigned projects including issue and action-item tracking.

Requirements

• Bachelor’s degree or equivalent working experience.
• 1–3 years of related experience in customs compliance operations, import operations, or export operations is preferred.
• Understanding of international trade and customs regulations, Incoterms, and their impact on the supply chain.
• Knowledge of international air and ocean transport logistics processes.
• Excellent customer service skills, including negotiation, listening, comprehension, and clear, concise communication to obtain positive results.
• Risk sensitivity and the ability to recognize when problems arise or are likely to arise.
• Excellent communication and interpersonal skills.
• Ability to self-start, triage, and prioritize tasks in a fast-paced environment.
• Time management, resource management, attention to detail, and persuasion skills.

Culture & Benefits

• Hybrid workplace with customer onsite responsibilities.
• Paid vacation, holidays, and sick time.
• Medical, prescription drug, dental, and vision coverage.
• Life and long-term disability insurance, 401(k) retirement savings plan, and employee stock purchase plan.
• Training and education program, including 52 hours of training per employee per year and mandatory training.
• Career development opportunities and promotion from within.