Credit & Collection Representative

Location: Minneapolis, MN, United States

Compensation: $20.00–$26.00 per hour, plus eligibility for commission or an annual performance incentive plan.

Company

hirify.global is an organization focused on workplace recognition, employee wellbeing, and comprehensive benefits.

What you will do

• Handle incoming B2C calls, process payments by phone, provide invoice copies, explain invoice details, and provide remittance information.
• Review credit-held orders and resolve outstanding issues so orders can move into production on time.
• Contact customers by phone, email, or fax to collect overdue invoice payments while maintaining customer relationships.
• Manage overdue accounts and coordinate with customer service, sales, cash applications, and tax teams to resolve payment discrepancies.
• Respond to customer and internal requests, escalate potential credit or collections issues, and recommend process improvements.

Requirements

• High school diploma or GED and 2 years of collections experience.
• Understanding of transactional business processes and their impacts.
• Knowledge of ERP systems.
• Proficiency with Microsoft Office tools, including Excel, Word, and Outlook.
• Strong written, verbal, interpersonal, problem-solving, and analytical skills, with the ability to manage multiple phone lines.
• Must be 18 years of age or older.

Culture & Benefits

• Healthcare coverage, including medical, dental, and vision plans.
• Paid time off, volunteer time off, and holidays.
• Employer-matched retirement plan and employee stock purchase plan.
• Short-term and long-term disability coverage.
• Infertility treatment, adoption, and surrogacy assistance.
• Tuition reimbursement and an inclusive workplace environment.