Representative, Dealer Collections (100% Remote)

Location: 100% remote within the United States; applicants must be legally authorized to work in the United States without employer sponsorship

Salary: $36,000–$56,000 USD annual base pay

Company

hirify.global is a financial services organization undergoing a customer-centric, technology-driven transformation.

What you will do

• Communicate with dealer partners by phone, mail, email, and chat regarding statements, payments, refunds, cancellations, claims, chargebacks, and account inquiries.
• Reconcile billing discrepancies and analyze reports, spreadsheets, deficiency balances, and refunds.
• Negotiate settlements, payment plans, and other customized arrangements with dealers.
• Handle complaints and difficult conversations using conflict-resolution techniques, and escalate issues appropriately.
• Document communications, complete data entry and corrections, and perform required processes within established deadlines.
• Collaborate with Payment Services, Sales, Dealer Management, Titles, administrators, and other internal teams while maintaining compliance and mitigating customer impact.

Requirements

• High school diploma, GED, or equivalent work experience required.
• Experience with basic PC applications, including Microsoft Office, Excel, PowerPoint, Word, and Outlook.
• Intermediate to advanced typing and data-entry skills.
• Effective professional communication, organization, time management, multitasking, and attention to detail.
• Ability to remain calm under pressure, resolve conflicts, follow policies, and work independently or as part of a team.
• Legal authorization to work full time in the United States without employer sponsorship is required.

Nice to have

• 1–3 years of experience in auto finance or auto dealer services.
• Previous collections, call center, or auto dealership experience.
• Bachelor’s degree in a related field or equivalent experience, training, military service, or education.
• Established work history or equivalent demonstrated through work experience, training, military service, or education.

Culture & Benefits

• Competitive rewards package and benefits supporting employees, families, and well-being.
• Inclusive and accessible application process with reasonable accommodations available.
• Strong risk culture with proactive and responsible risk management expected at all levels.
• Frequent sitting, standing, and walking with minimal physical effort; occasional light lifting may be required depending on location.