Customer Success Manager (AI)

Location: Remote - US

Salary: $148,500–$181,500 USD base salary

Company

hirify.global builds integrated AI hardware and software, including the SambaStack inference serving platform for deploying, managing, and scaling generative AI and large language model workloads.

What you will do

• Own post-sales relationships for enterprise accounts from onboarding through renewal and expansion.
• Build customer success plans that translate AI adoption goals into measurable platform outcomes.
• Lead onboarding and go-live activities in partnership with Solutions Engineering, Professional Services, and Product.
• Monitor adoption and utilization metrics, identify churn risks, and develop mitigation plans.
• Drive upsell and cross-sell opportunities by demonstrating business value and expanding AI use cases.
• Represent customer feedback internally and deliver executive business reviews covering ROI, usage trends, and adoption recommendations.

Requirements

• 5–10+ years of experience in Customer Success, Technical Account Management, or related enterprise-facing roles.
• Experience managing complex, multi-stakeholder enterprise accounts and building executive relationships.
• Working knowledge of AI/ML workflows, large language models, or high-performance computing infrastructure.
• Proven ability to drive adoption, retention, and expansion for technical enterprise products.
• Strong project management, written communication, and verbal communication skills.
• Bachelor’s degree or equivalent experience in a technical or business field.

Nice to have

• Experience with AI accelerators or GPUs.
• Knowledge of LLM fine-tuning or inference.
• Familiarity with hirify.global products or similar MLOps platforms.
• Enterprise SaaS or PaaS experience.
• MBA or advanced technical degree.

Culture & Benefits

• Full-time US employment with base salary, equity, and benefits.
• Medical insurance premiums covered at 95% for employees and 77% for dependents.
• Health Savings Account with employer contribution, plus dental, vision, disability, life, AD&D, and flexible spending account options.
• Well-being benefits include Headspace, Gympass+, One Medical, and employee assistance counseling services.
• Work with a team developing AI computing and high-performance inference technology.

Hiring process

• Submit a separate application form for each position.