Customer Success Associate (Business Licensing)

Location: USA — White Plains, NY

Salary: $41,100–$68,900 USD per year, plus bonus eligibility

Company

hirify.global provides professional information, software, and services.

What you will do

• Manage relationships and licensing fulfillment for a portfolio of 5–150 clients.
• Act as the primary client contact for new orders, projects, renewals, and status updates.
• Coordinate with onboarding and internal teams to establish orders in the system.
• Handle approximately 50–75 client emails per day and lead meetings about ongoing projects.
• Maintain the integrity of license records and client data and documents.
• Resolve licensure barriers, support customer satisfaction, and identify upsell opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• 1–2 years of customer service and/or licensing experience.
• Excellent interpersonal, written, verbal, organizational, and time-management skills.
• Ability to work independently under pressure, multitask, prioritize, and adapt to regulatory changes.
• Strong attention to detail and accuracy when handling sensitive data and licensing records.
• Proficiency with Windows-based computers, Microsoft Office Suite, and Adobe PDF.

Culture & Benefits

• Collaborative internal team environment with a customer-centric work ethic.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance.
• Vacation, sick time, and paid parental leave.
• Applicants may be required to appear onsite at a hirify.global office during the interview process.

Hiring process

• Interviews assess individual skills, experience, and communication style.
• Interviews must be completed without AI tools or external prompts; in-person interviews may be included.