21 час назад
Senior Security Solutions Engineer (Cybersecurity)
122 400 - 177 500$
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Security Solutions Engineer (Cybersecurity): Providing deep technical escalation support for Customer Success teams and customers of an MDR platform with an accent on security operations, troubleshooting, and cross-functional enablement. Focus on diagnosing complex security issues, building technical documentation, advising customer calls, and mentoring teams across Security, Detection & Response, and Engineering.
Location: Remote within the United States; candidates must be authorized to work in the United States.
Salary: $122,400–$177,500 USD annually, plus variable eligibility and equity. Target range: $145,000–$165,000 based on experience, skills, and market data.
Company
provides an MDR platform supported by security operations, detection and response, engineering, and customer success teams.
What you will do
- Serve as the technical escalation point for CSMs, TAMs, and technical support engineers.
- Join customer calls to provide deep technical expertise and support customer relationships.
- Investigate knowledge gaps and create, review, and improve technical and process documentation.
- Partner with Security, Detection & Response, and Engineering to operationalize technical knowledge.
- Curate internal and external knowledge repositories and promote self-service answers.
- Enable and mentor Customer Success, TAM, and Technical Support teams while tracking inquiry volume.
Requirements
- 7+ years of experience in security, including at least 3.5 years in a technical, customer-facing, ideally consultative role.
- Depth across at least three security product areas, such as EDR, NDR, SIEM, or cloud security.
- Experience with security controls across Windows, Unix/Linux, AWS, GSuite, O365, and network equipment.
- Knowledge of attack vectors, threat tactics, attacker techniques such as ATT&CK, and the attack lifecycle.
- Strong root-cause analysis, troubleshooting, communication, active listening, conflict management, negotiation, and escalation skills.
- Must be authorized to work in the United States; immigration visa sponsorship is not currently available.
Nice to have
- Bachelor’s degree and/or relevant certifications.
Culture & Benefits
- Remote work location flexibility.
- Unlimited paid time off that is actively modeled and encouraged.
- Up to 24 weeks of parental leave.
- Health benefits, variable compensation eligibility, and equity.
- Opportunities to mentor others, deepen security expertise, and improve customer support practices.
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