Technical Support Data Representative II (Medical Devices)

Location: Chelmsford, Massachusetts, United States

Salary: $31.00–$40.00 per hour

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions.

What you will do

• Provide technical and data support for hirify.global products by phone and email.
• Follow up on customer inquiries and ensure satisfactory resolution.
• Enter claim data accurately in the Oracle tracking system and complete customer call reports.
• Participate in the on-call rotation and manage an active case backlog.
• Research technical information, document cases, and escalate product issues to internal product teams.
• Maintain the department knowledge base, develop best practices, and ensure data integrity.

Requirements

• Four-year degree or certification in Computer Information Systems, or equivalent experience.
• At least three years of technical support data experience working directly with customers, or equivalent technical industry experience.
• Experience installing and upgrading software applications.
• Basic networking and SQL knowledge, plus working knowledge of Windows operating systems and server environments.
• Experience with wireless technologies including Bluetooth, Wi-Fi, configuration, and certificates.
• Strong organization, attention to detail, teamwork, and professional written and verbal communication skills.

Culture & Benefits

• Work contributes to improving outcomes for patients with critical cardiopulmonary conditions.
• Culture emphasizes innovation, self-motivation, and an entrepreneurial spirit.
• Comprehensive benefits plans are available.
• Applications are accepted on an ongoing basis until the position is filled.