Sr Manager, End User Services & Workplace Technology (AI)

Location: Winnersh, United Kingdom

Company

hirify.global is an independent, employee-owned healthcare products company focused on ostomy care, continence care, and critical care.

What you will do

• Lead the global end user services and workplace technology organization, with accountability for service desk, deskside support, endpoint engineering, collaboration support, meeting room technology, executive support, and field support.
• Define support coverage models, escalation paths, service ownership, major incident participation, and operational standards across office, plant, remote, and hybrid environments.
• Oversee the lifecycle and performance of laptops, desktops, mobile devices, peripherals, software deployment, collaboration tools, conference room technology, and workplace platforms.
• Establish governance for incident, request, problem, change, asset, knowledge, and configuration management while mitigating endpoint, access, patching, vulnerability, and vendor risks.
• Use service metrics, dashboards, trend analysis, user feedback, AI-enabled automation, self-service, workflow orchestration, and infrastructure as code to improve efficiency and scalability.
• Develop the workplace technology roadmap, manage budgets and vendors, and coach leaders and teams to deliver service excellence and continuous improvement.

Requirements

• Bachelor’s degree and 12–15 years of related IT experience, including significant experience in enterprise end user support, workplace technology, endpoint operations, and digital workplace services.
• At least 7 years of experience leading managers, engineers, analysts, or support teams with accountability for global service delivery and service desk operations.
• Deep knowledge of service desk operations, deskside and executive support, endpoint engineering, mobile device management, software deployment, device lifecycle management, and collaboration technologies.
• Experience with Microsoft 365, Teams, Exchange, OneDrive, SharePoint, Intune, Autopilot, endpoint configuration, conference room technology, telephony, remote support, and hybrid work enablement.
• Strong knowledge of ITSM processes, operational risk controls, endpoint compliance, patching, asset management, incident management, recovery planning, KPI management, and vendor governance.
• Fluency in English required. Strong business partnership, executive communication, leadership, and prioritization skills are expected.

Nice to have

• ITIL, Microsoft 365, Microsoft Endpoint Manager/Intune, endpoint security, service management, automation, cloud, or project/program leadership certifications.
• Experience applying AI-enabled automation, scripting, workflow orchestration, and infrastructure as code concepts to workplace technology services.

Culture & Benefits

• Work with an independent, employee-owned healthcare products organization serving customers in nearly 80 countries.
• Collaborate across Infrastructure, Cybersecurity, Enterprise Applications, HR, Facilities, Procurement, and business functions.
• Operate in a culture emphasizing agility, customer centricity, people focus, performance, accountability, and continuous improvement.