Senior Manager, Solutions Engineering (AI)

Location: London, England; hybrid, with at least three days per week in the office. International travel is expected approximately once per month, with flexibility to work with teams in the US and APAC.

Company

Fin by hirify.global develops an AI Customer Agent and an integrated help desk for businesses seeking always-on customer support across service, sales, and ecommerce.

What you will do

• Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.
• Lead, coach, hire, and scale a high-performing Solutions Engineering team across regions and industry verticals.
• Act as a player-coach in strategic deals, providing technical guidance, architecture, demonstrations, product evaluations, and sales expertise.
• Lead discovery, design, and delivery of tailored technical solutions, including proofs of concept and business value assessments.
• Build reusable solution frameworks, industry-specific technical assets, and repeatable playbooks for complex customer engagements.
• Partner with Sales, Product, Marketing, Engineering, R&D, Success, and Services while representing the function with executive customers and strategic partners.

Requirements

• 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer, Solutions Architect, or similar individual contributor.
• 3+ years of experience leading technical pre-sales teams, including hiring, mentoring, and people management.
• Experience selling AI, data, or highly technical products, or strong practical curiosity and use of AI.
• Track record of delivering revenue targets, producing accurate forecasts, and developing high-performing teams.
• Ability to work through ambiguity and pressure while solving complex customer challenges.
• Excellent communication and presentation skills, with the ability to engage C-level stakeholders.

Culture & Benefits

• Hybrid working policy combining in-person collaboration with flexibility to work from home.
• Benefits and programs supporting health and wellbeing, family needs, time away from work, and financial wellbeing.
• Offerings vary by location in line with local practices and requirements.
• Open and accepting workplace focused on collaboration, customer impact, and company core values.
• Equal employment opportunity and a commitment to diversity.