Senior Application Support Engineer (Fintech)

TL;DR

Senior Application Support Engineer (Fintech): Providing 2nd/3rd line support for digital lending software with an accent on complex issue investigation, root-cause analysis, and database troubleshooting. Focus on mentoring junior team members, automating support tasks via scripting, and maintaining high system reliability within an agile engineering environment.

Location: Must be based in or able to commute to Cardiff, UK (Hybrid role).

Salary: £35,000 base plus potential bonus up to £7,000.

Company

hirify.global is a fintech company specializing in digital lending software, part of the LC Financial Holdings group with over 20 years of credit expertise.

What you will do

• Act as the primary engineering point of contact for the Service Delivery team.
• Perform root-cause analysis and triage for complex escalated technical issues.
• Resolve 2nd/3rd line support requests and document findings in the knowledge base.
• Write and maintain scripts to automate repetitive support tasks and fixes.
• Mentor and coach junior support engineers to embed best practices.
• Collaborate within a fast-paced agile development team.

Requirements

• Minimum 3 years of experience in application or software support.
• Strong proficiency in SQL, including complex multi-table queries and stored procedures.
• Experience with scripting languages, preferably PowerShell.
• Working knowledge of Jira and Bitbucket.
• Proven ability to diagnose and resolve complex technical issues.
• Experience in mentoring or coaching colleagues.

Culture & Benefits

• Private health insurance and Employee Assistance Programme.
• 25 days annual leave plus bank holidays, with options to purchase more.
• Pension scheme with 3%/5% contributions.
• Salary sacrifice schemes for cycle-to-work and electric vehicles.
• Birthday, charity, and season ticket loan benefits.
• Regular monthly socials and charity events.