Supervisor (Customer Service)

Location: Onsite at Toronto Pearson Airport, 6301 Silver Dart Dr, Mississauga, Ontario, Canada

Salary: CAD 40,000–42,000 yearly

Company

hirify.global supports Canadian clients by providing teams and operational services for infrastructure and built assets.

What you will do

• Supervise frontline customer care staff and maintain professional, welcoming passenger service.
• Handle customer complaints and escalations as the first point of contact.
• Guide passengers through automated systems, kiosks, entry procedures, and travel-document validation.
• Monitor passenger flow and manage stanchions, queues, overflow plans, and controlled-area access.
• Prepare incident and occurrence reports covering customer, safety, security, and operational issues.
• Coordinate with airport service teams and recommend improvements to service delivery.

Requirements

• 2–3 years of supervisory experience in customer service, hospitality, aviation, retail, or another high-volume public-facing environment.
• Strong leadership, communication, interpersonal, active listening, and problem-solving skills.
• High school education or equivalent work experience, with the ability to read and provide clear instructions.
• Must be eligible to work in Canada and have a clear criminal record.
• Possession of a valid Restricted Area Identity Card (RAIC), or ability to apply for one before employment.
• Availability to work weekends and holidays, and ability to stand for extended periods, walk long distances, and lift or relocate stanchions.

Nice to have

• French-language skills.

Culture & Benefits

• Structured initial and recurrent company training is required for employment.
• Work in a fast-paced airport environment with passengers, visitors, employees, airlines, and airport stakeholders.
• Equal opportunity workplace with diversity and inclusion commitments.