Bilingual Customer Care Representative

Location: On site in Mississauga, Ontario, Canada

Salary: CAD 49,920–74,880 annually, including base salary and estimated target incentive payout.

Company

Healthcare products and solutions organization focused on improving healthcare delivery and saving and sustaining lives.

What you will do

• Manage customer order fulfillment, including order receipt, entry, verification, scheduling, and capacity assessment.
• Clarify customer questions, complaints, schedule changes, and order adjustments.
• Provide timely updates about production and delivery changes.
• Coordinate with internal teams on prioritization, production scheduling, and delivery monitoring.
• Work with transportation providers to establish pickup and delivery schedules.
• Track customer delivery metrics and maintain service issue logs for reporting and analysis.

Requirements

• English and French proficiency, spoken and written, required.
• College degree or diploma.
• 2–3 years of customer service experience.
• Proficiency in Microsoft Excel.
• Strong attention to detail and thorough task execution.
• Experience with JDE and data analytics.

Nice to have

• Power BI experience.

Culture & Benefits

• Collaborative environment focused on customer relationships and healthcare impact.
• Work closely with doctors, nurses, transportation providers, and interdisciplinary internal teams.
• Compensation includes an estimated target payout under the Management Incentive Compensation Plan.
• Equal opportunity employer committed to reasonable accommodations.

Hiring process

• Qualified candidates may be interviewed as part of the recruitment process.
• Interview outcomes are communicated within 45 days of the interview.