Bilingual Customer Service Representative

Location: Remote, onsite, or hybrid in Québec, Canada

Salary: $23.32/hr

Company

hirify.global is a national health solutions partner providing insurance, primary care, and emergency medical services across Canada.

What you will do

• Answer member questions about health benefits, plan eligibility, payment inquiries, and other general topics.
• Assess and resolve issues quickly while providing effective first-call resolution strategies.
• Communicate with members by phone and email in a clear, concise, and friendly manner.
• Manage difficult and routine calls while maintaining a high standard of customer service.
• Collaborate with teams and partners outside Québec.

Requirements

• Fully bilingual in French and English; English is required for daily collaboration with teams and partners outside Québec.
• Strong customer service and problem-solving skills, with a genuine interest in helping others.
• Ability to multitask, maintain attention to detail, and switch between software systems while assisting callers.
• Excellent technical skills and the ability to learn how to achieve effective outcomes in different situations.
• Relevant training, education, or work experience in customer service or health is beneficial; previous call center experience is not required.

Culture & Benefits

• No weekends or overnight shifts; schedules run Monday to Friday between 8 a.m. and 8 p.m.
• Stable scheduling and a comprehensive virtual training program for work and call taking.
• Employer-paid health and dental coverage begins one month after the first day.
• Career growth through ongoing learning, coaching, and professional development.
• Wellness benefits, health resources, fitness-center discounts, and an inclusive, collaborative work environment.