2 дня назад
TCS Advisor (Technical Customer Services)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
TCS Advisor Benelux (Technical Customer Services): Managing customer technical service requests and providing first-level remote troubleshooting through Salesforce and SAP with an accent on customer communication, service coordination, and issue resolution. Focus on coordinating engineers and sales representatives, handling service inquiries and complaints, and collecting feedback to improve services and processes.
Location: Utrecht, Netherlands
Company
An organization focused on technical customer services, customer partnerships, and continuous improvement of products, services, and processes.
What you will do
- Act as the primary contact for customers and internal stakeholders regarding technical service requests.
- Create, manage, and follow up on service cases in SAP and Salesforce.
- Provide first-level remote diagnosis and troubleshooting for simple technical issues.
- Handle service-status inquiries, technical customer service complaints, and related communications.
- Coordinate activities with customers, service engineers, sales representatives, and internal teams.
- Gather customer feedback and support the development of the Technical Customer Services organization.
Requirements
- Experience in customer service, administrative support, technical support, or service coordination.
- Strong customer orientation, communication, organizational, and administrative skills.
- Ability to manage multiple requests and priorities in a fast-paced environment.
- Strong problem-solving skills and ability to perform first-level troubleshooting.
- Ability to work effectively with customers, engineers, sales teams, and internal colleagues.
- Proficiency in Dutch and English is preferred.
Culture & Benefits
- Collaborative Technical Customer Services environment.
- Opportunity to directly influence customer experience.
- Focus on innovation, customer partnerships, and continuous improvement.
- Full-time position contributing to the future development of the TCS organization.
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