Field Service Technician (iGaming)

Location: London, United Kingdom; candidates must live in one of the N, E, IG, EN, WD, AL, LU, SG, or MK postcode areas and travel across Greater London.

Company

Light & Wonder develops gaming technology, products, and content for casinos and gaming operators worldwide.

What you will do

• Install, service, repair, and upgrade gaming and betting terminals at customer sites.
• Complete new venue installations and equipment removals to high standards.
• Perform preventative maintenance and respond to service requests.
• Diagnose and resolve technical issues while minimizing customer disruption.
• Build customer relationships, provide operational guidance, and communicate service updates.
• Record service visits, maintenance activities, and customer feedback accurately.

Requirements

• Full valid UK driving licence required.
• Must live in one of the specified UK postcode areas.
• Interest in technology, troubleshooting, and practical problem-solving.
• Strong customer service, communication, organization, and time management skills.
• Ability to work independently and manage a daily workload across a designated region.
• Experience in IT, electronics, engineering, maintenance, delivery, or another field-based role is advantageous but not essential.

Culture & Benefits

• 40 hours per week on a rolling five-days-out-of-seven schedule.
• Specialist training in gaming and betting technology.
• Annual performance bonus.
• 25 days of annual leave plus bank holidays, with additional paid personal and charitable leave.
• Up to 8% employer pension contributions.
• Private medical insurance, remote GP access, wellbeing support, employee assistance, and lifestyle discounts.