Service Engineer (Dudley) (Gas Heating)

Location: UK homebased, covering the Dudley area and DY postcode areas. Field-based work includes rotated Saturdays, evenings, and bank holidays.

Salary: £44,984.22 plus monthly KPI-based bonus.

Company

Baxi is a British heating and hot water solutions manufacturer within hirify.global, focused on residential and commercial products and the transition to lower-carbon energy.

What you will do

• Service, maintain, and repair domestic and commercial gas boilers and heating appliances.
• Diagnose faults and complete first-time fixes wherever possible.
• Commission new installations and optimise appliance performance and efficiency.
• Manage daily schedules and prioritise workloads to meet service level agreements.
• Provide technical advice to customers, installers, and contractors.
• Complete digital job reports and maintain the company vehicle, tools, and equipment.

Requirements

• ACS Gas qualifications such as CCN1, CENWAT, CKR1, HTR1, or equivalent.
• Proven experience servicing and repairing domestic gas boilers and heating systems.
• Strong fault-finding, diagnostic, and problem-solving skills.
• Full UK driving licence and flexibility to travel within the designated region.
• Strong understanding of Gas Safe regulations and health and safety requirements.
• Customer-focused communication skills, independence, organisation, and basic IT literacy.

Culture & Benefits

• Annualised hours averaging 41.5 hours per week, with consistent pay throughout the year.
• No Sunday working, with paid overtime when required.
• Company van for personal use, fuel card, tools, and PPE.
• Training, bi-monthly breakfast meetings, and employee benefits support.
• 25 days of annual leave with the option to purchase additional days.
• Contributory pension scheme and access to health and wellbeing benefits.

Hiring process

• Offers are conditional on obtaining the relevant level of background checks.