Customer Success Manager

Location: Remote or New York City office

Salary: Meaningful equity; cash compensation discussed during the hiring process.

Company

hirify.global supports clients after go-live by helping them adopt and continue using its software and services.

What you will do

• Own client relationships after deployment, including adoption, account health, and quarterly review cadence.
• Monitor live system usage and identify what is working, stalled, or should happen next.
• Coordinate with advisory specialists on landscape briefings and sector-focused client reviews.
• Identify expansion signals and turn them into scoped conversations for advisory and sales.
• Serve as the primary client contact and maintain trusted, responsive relationships.

Requirements

• Experience in account management or customer success within B2B services or software.
• Ability to hold operational conversations with COOs or business owners and build continued trust.
• Strong organization and reliability across multiple concurrent client relationships.
• Enough technical fluency to discuss running systems credibly.

Nice to have

• Exposure to construction, professional services, or other mid-market operations.
• Background in services delivery or consulting.

Culture & Benefits

• Choice of remote work or the New York City office.
• Ownership of the post-go-live customer success playbook.
• Direct collaboration with advisory and engineering teams.
• Meaningful equity in the company.