Senior Client Success Manager (EdTech)

Location: 100% remote within the United States; current and continued US residency is required.

Company

Provides an integrated EdTech platform for K–12 schools and districts, including websites, communications, mobile apps, enrollment, and marketing services.

What you will do

• Manage a portfolio of named K–12, charter, and independent school accounts as a strategic, consultative partner.
• Own account health, retention, renewals, net revenue retention, and long-term client value.
• Drive product adoption, communicate platform value, and sell training and consulting services.
• Identify, qualify, and transition upsell and cross-sell opportunities to the Sales team.
• Monitor usage, CSAT, NPS, and other health indicators; implement interventions to mitigate churn risk.
• Coordinate cross-functional teams, lead internal improvement discussions, support colleagues, and provide mentorship.

Requirements

• 5–7 years of experience in client success, support, sales, implementation, or a related function, preferably in a SaaS or education-focused environment.
• Excellent communication and interpersonal skills, including empathy, consultative communication, negotiation, and conflict resolution.
• Strong organization and attention to detail, with the ability to manage accounts with varying needs and timelines.
• Strong multitasking skills and the ability to shift priorities in a fast-paced environment.
• Ability to work independently while contributing to a collaborative team culture.
• Bachelor’s degree or equivalent experience.
• Passion for K–12 education and commitment to the mission.
• Permanent US residency is required for obtaining and retaining employment.

Culture & Benefits

• 100% fully remote employment within the United States.
• Collaborative culture built on partnership and purpose.
• Competitive benefits and professional development opportunities.
• Opportunities to expand skills, take on new challenges, and contribute to education.