Senior Client Success Manager (SaaS)

Location: 100% remote within the United States; current and continued U.S. residency is required.

Company

hirify.global provides an integrated SaaS platform for K–12 schools and districts, including websites, communications, mobile apps, enrollment, and marketing services.

What you will do

• Manage a portfolio of named K–12, charter, and independent school accounts as a strategic post-sale partner.
• Own account health, retention, renewals, and net revenue retention through proactive relationship-building and value communication.
• Drive product adoption and demonstrate platform value through tailored guidance, training, and consulting services.
• Identify, qualify, and transition upsell and cross-sell opportunities to the Sales team.
• Monitor usage, CSAT, NPS, and other health indicators to reduce churn risk and coordinate interventions.
• Advocate for clients internally, lead cross-functional discussions, mentor colleagues, and maintain accurate records in ChurnZero and Salesforce.

Requirements

• 5–7 years of experience in client success, support, sales, implementation, or a related function, preferably in SaaS or education.
• Excellent communication and interpersonal skills, including consultative communication, negotiation, empathy, and conflict resolution.
• Strong organization, attention to detail, multitasking ability, and flexibility in a fast-paced environment.
• Ability to work independently and contribute to a collaborative team.
• Bachelor’s degree or equivalent experience.
• Permanent U.S. residency is required for employment and must be maintained throughout employment.

Nice to have

• Experience in a SaaS or education-focused environment.
• Knowledge of K–12 education and commitment to improving school communities.

Culture & Benefits

• Remote employment with a collaborative culture focused on partnership and purpose.
• Competitive benefits and professional development opportunities.
• Opportunities to expand skills, take on new challenges, and contribute to education.
• Equal opportunity workplace with reasonable accommodations for qualified individuals.