Customer Strategy Manager (AI)

Location: Remote; remote employees work from home and travel periodically for in-person collaboration and team events. Ability to travel up to 30% is required.

Salary: $143,000–$173,000 base salary annually, plus equity.

Company

hirify.global develops an AI-powered software platform that helps life sciences companies design clinical trials by bringing structured data, documents, and teams into a single source of truth.

What you will do

• Own strategy for a portfolio of customer accounts and advise clinical, digital, data, and technology stakeholders.
• Lead customer success from onboarding through long-term adoption, including change management and account-health monitoring.
• Define customer success metrics, measure outcomes and ROI, and lead retention-risk mitigation and expansion qualification.
• Build relationships with users and senior stakeholders, leading governance and strategic discussions.
• Synthesize customer feedback for Product and other internal teams, and coordinate cross-functional action across Commercial, Product, Solutions Onboarding, and Data.
• Help develop Customer Strategy frameworks and best practices as the company scales.

Requirements

• 5+ years of experience in strategy consulting, business advisory, customer strategy, customer success, business transformation, or another customer-facing strategic role.
• Strong understanding of pharmaceutical R&D, clinical development, or an adjacent domain.
• Structured problem-solving skills and experience leading complex cross-functional initiatives.
• Ability to manage multiple customer engagements or workstreams while prioritizing effectively.
• Strong communication, storytelling, stakeholder management, and executive-engagement skills.
• Commercial awareness, learning agility, proactivity, and comfort working in a fast-moving environment.

Nice to have

• Life sciences management consulting experience.
• Experience with AI-enabled or SaaS platforms.
• Familiarity with protocol design, protocol optimization, patient-centric trial design, or clinical trial planning.
• Experience with change management, organizational transformation, or adoption frameworks.
• Experience working across business and technology stakeholders on enterprise transformation initiatives.

Culture & Benefits

• Mission-driven, inclusive, growth-oriented culture focused on modernizing clinical development.
• Flexible working hours and remote-friendly work arrangements.
• Generous vacation and parental leave, paid sick leave, and public holidays.
• Medical, dental, and vision coverage; life insurance; and short- and long-term disability coverage.
• 401(k), stock options, and equity as a major part of total compensation.
• Training and development reimbursement, peer-to-peer bonuses, and company and department events.