Associate II, Client Contact (Fintech)

Location: IND HRYN 402, India

Company

hirify.global provides financial technology services and client support solutions.

What you will do

• Provide technical and non-technical support through multiple channels for escalated client issues.
• Handle client inquiries, feedback, sales orders, and pre- and post-sales support processes.
• Communicate with internal teams to escalate and resolve complex issues.
• Create, maintain, and distribute client-facing documentation and support materials.
• Prepare basic reports on client interactions, communication effectiveness, and support metrics.
• Refine work methods, develop schedules, and make minor process improvements.

Requirements

• Knowledge gained through a combination of education and practical experience.
• Ability to solve low- to moderate-complexity problems and make decisions within established guidelines.
• Ability to communicate with clients and internal teams, including explaining or interpreting information.
• Ability to work under moderate supervision while exercising appropriate independence.
• Ability to support less experienced colleagues when needed.

Culture & Benefits

• Full-time employment.
• Work follows established methods, standards, and organizational guidelines.
• Role offers exposure to client operations, sales support, and cross-functional collaboration.