Fintech Client Support Services Senior Analyst

Location: Mexico City, Mexico; hybrid work with at least 3 days per week in the office

Company

A global financial technology company providing market infrastructure, data, and cloud-based products for financial institutions.

What you will do

• Support cloud-based IT products used by financial institutions.
• Manage critical incidents through timely resolution and clear client communication.
• Follow release management processes for deployments and product updates.
• Drive continuous improvement initiatives to improve service quality and operational efficiency.
• Create and maintain internal knowledge articles and guide junior team members.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
• At least 3 years of experience in client support, project management, or client services in a fast-paced environment.
• Experience managing incidents, improving processes, and collaborating across global teams and time zones.
• Strong communication and organizational skills.
• Proficiency in written and spoken English.

Nice to have

• ITIL, PMP, or similar certification.
• Experience in fintech or regulated industries.
• Experience collaborating with global teams.

Culture & Benefits

• Competitive rewards package supporting employees and their families.
• Short-term incentives, including bonuses or commissions, where applicable.
• Long-term incentives, including equity, where applicable.
• Equal opportunity workplace with reasonable accommodations available during the hiring process.