Client Success Executive

Location: Kuala Lumpur, Malaysia; hybrid

Company

hirify.global is a global data and technology company serving markets including financial services, healthcare, automotive, agribusiness, and insurance.

What you will do

• Support strategic account management by coordinating agreements, proposals, sales documentation, and client consents.
• Create and maintain sales enablement materials, including guides, templates, and best practices.
• Maintain accurate records for proposals, policies, client access, and documentation to support compliance and audits.
• Coordinate client system upgrades and enhancements, tracking timelines and communicating updates.
• Work with finance and internal stakeholders to resolve billing and payment issues.
• Prepare sales performance reports, business reviews, presentations, and Salesforce data updates.

Requirements

• Diploma or bachelor's degree in business studies, administration, management, finance, marketing, or a related field.
• At least 1 year of experience in client success, sales support, account support, or a similar client-facing coordination role.
• Experience balancing a book of business and following up with internal teams.
• Ability to accurately document customer pain points, workflows, requests, product adoption, and progress.
• Experience conducting quarterly business reviews and preparing presentation materials.

Nice to have

• Familiarity with the banking, finance, or fintech industry.

Culture & Benefits

• People-first, inclusive, and purpose-driven culture.
• Work with a global organization of approximately 25,200 employees across 32 countries.
• Equal opportunity and affirmative action employer.