Senior Manager, SMB Premium & Loyalty (Payments)

Location: London, United Kingdom; hybrid with at least 3 days in the office

Company

Global payments technology company facilitating transactions between consumers, merchants, financial institutions, and governments across more than 200 countries and territories.

What you will do

• Develop and evolve the SMB Premium product, including propositions, features, segmentation, packaging, eligibility rules, and value propositions.
• Define product economics, pricing frameworks, commercial models, business cases, success metrics, and performance governance.
• Lead the evolution of SMB loyalty strategy, rewards frameworks, engagement mechanics, and cardholder value propositions.
• Manage external agencies and partners delivering scalable loyalty and benefits programmes.
• Support proposition launches, seller enablement, strategic opportunities, client meetings, and workshops with Sales, GTM, and regional teams.
• Monitor competitors, customer trends, and industry developments to shape proposition enhancements, pricing recommendations, and roadmap priorities.

Requirements

• Experience in proposition development, product management, loyalty, rewards, benefits, or related payments disciplines.
• Strong commercial and strategic thinking, with the ability to translate insights into scalable solutions.
• Experience developing and launching customer propositions with cross-functional teams.
• Strong stakeholder management, communication, and project leadership skills.
• Knowledge of payments, financial services, fintech, or business banking is preferred.
• Fluent English required; at least 3 days per week in the London office.

Culture & Benefits

• Work in a fast-paced, matrixed international environment.
• Collaborate with Product, GTM, Sales, Finance, Marketing, Technology, and regional teams.
• Contribute to initiatives with impact across European markets and hirify.global's global payments ecosystem.