Customer Services Representative

Location: Vienna, Austria; onsite full-time

Company

hirify.global develops simulation, training, and mission-readiness solutions for critical operations worldwide, with a focus on aviation safety and operational readiness.

What you will do

• Welcome customers and visitors, complete registration, and follow security procedures.
• Serve as the primary point of contact throughout customers’ time at the Training Centre.
• Coordinate with internal departments to maintain consistent customer service standards.
• Handle customer inquiries, issues, and complaints, including appropriate follow-up.
• Provide administrative, reception, front desk, survey, and reporting support throughout the training process.
• Manage merchandise stock and ordering, and support customer events and Training Centre activities.

Requirements

• GCSE English and Maths or equivalent.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Excellent interpersonal and communication skills with a collaborative, team-oriented approach.
• Strong organization, multitasking, attention to detail, accuracy, and customer focus.
• Ability to adapt to changing priorities and maintain service quality under pressure.
• Reliable, professional, and comfortable working onsite full-time, including early morning starts.

Nice to have

• German language skills.
• Experience in aviation, flight simulation, or other operational environments.
• Experience in front desk, hospitality, customer service, administration, or training-centre settings.
• Experience supporting customers in an international or multicultural environment.

Culture & Benefits

• Work in a newly opened business aviation training centre in Vienna.
• Join a growing global Business Aviation Training team.
• Support operations at a purpose-built 8,000-square-metre facility with six Full Flight Simulators.
• Work in a purpose-driven environment focused on safety, innovation, collaboration, and professional growth.