Support Expert (m/w/d)

Location: Fernitz bei Graz, Austria; flexible hybrid work schedule with home-office options and willingness to travel.

Salary: €3,267 gross per month minimum, with potential overpayment based on qualifications.

Company

hirify.global develops IoT Cloud technology and electronic shelf-label solutions that help retailers make physical stores more automated, data-driven, AI-enabled, and connected.

What you will do

• Collaborate with customers and partners to identify and resolve technical issues.
• Handle support tickets independently and coordinate fixes with 3rd-level support.
• Respond to inquiries by phone, email, and ticketing tools.
• Support the installation and configuration of hirify.global solutions.
• Troubleshoot system, network, software, and cloud-environment issues.
• Analyze and follow up on inquiries, document processes, and prepare reports.

Requirements

• HTL diploma, ongoing or completed university of applied sciences degree, or university degree.
• Knowledge of IT environments, including LAN, WLAN, cloud environments, Linux, and Windows.
• Strong implementation skills, assertiveness, initiative, and a customer-oriented working style.
• Good communication skills, willingness to travel, and ability to work effectively in a team.
• German at C1 level and good written and spoken English are required.

Nice to have

• Experience with remote support tools.
• Professional experience in a related role.

Culture & Benefits

• Flexible working hours, hybrid work, and home-office options.
• E-learning opportunities, workshops, and global mobility potential.
• Laptop for personal use, public-transport support, and no all-in contract.
• Fitness activities, team events, bicycle parking, EV charging stations, and a canteen with meal subsidy.
• Multicultural environment with colleagues across an international organization.