Customer Support Manager (IoT)

Location: Fernitz bei Graz, Austria; flexible hybrid work schedule with home-office options.

Salary: €3,267 gross per month minimum under the collective agreement, with possible overpayment based on qualifications.

Company

hirify.global develops IoT Cloud technology and electronic shelf-label solutions that help large retailers create more automated, data-driven, AI-enabled, and connected stores.

What you will do

• Collaborate with customers and partners to identify and resolve potential issues.
• Independently manage support tickets and coordinate fixes with 3rd-level support.
• Respond to inquiries by phone, email, and ticketing tools.
• Support installation and configuration of hirify.global solutions.
• Troubleshoot system, network, and software issues and analyze customer inquiries.
• Document support processes and prepare relevant reports.

Requirements

• HTL diploma, ongoing or completed FH studies, or a university degree.
• German at C1 level and good written and spoken English are required.
• Knowledge of IT environments, including LAN, WLAN, cloud environments, Linux, and Windows.
• Strong implementation skills, assertiveness, initiative, and customer-oriented communication.
• Willingness to travel and perform on-site activities when required.
• Good communication skills and the ability to work effectively in a team.

Nice to have

• Experience using remote support tools.
• Previous professional experience in a relevant role.

Culture & Benefits

• Flexible working hours and a hybrid work schedule.
• E-learning opportunities, workshops, and potential global mobility.
• Laptop for personal use, public-transport support, and no all-in contract.
• Fitness activities, team events, and a multicultural working environment.
• Canteen with meal subsidy, fresh fruit, beverages, bicycle parking, and EV charging stations.