Application Support Engineer (IoT)

Location: Sant Joan Despí, Spain. Hybrid work model with 3 remote-work days per week, Monday to Friday, 5pm–1am.

Company

hirify.global is an international SecurityTech group providing digital security, financial platform, currency technology, connectivity, and IoT solutions.

What you will do

• Provide advanced L2 application and operational support for production environments.
• Own incidents and service requests end to end, managing INC, SRQ, PRB, and CHG tickets.
• Perform troubleshooting, technical issue resolution, and root cause analysis for recurring incidents.
• Act as Incident Manager when required and manage customer communication and escalations.
• Escalate issues to L3 teams and external suppliers, following them through to resolution.
• Improve service stability, availability, documentation, knowledge sharing, and First Contact Resolution.

Requirements

• Background in telecommunications, engineering, or a related field.
• Experience in application support or production environments.
• Experience with ticketing tools such as ServiceNow or Jira.
• Understanding of ITIL processes and service management frameworks.
• Knowledge of IP networks, IoT devices, VPN technologies, monitoring, and troubleshooting tools.
• Excellent written and spoken English communication skills.

Nice to have

• Knowledge of telecom technologies, including SIM and IoT ecosystems.
• Knowledge of GSMA specifications SGP.02, SGP.22, or SGP.32.
• Experience with IoT platforms or applications.

Culture & Benefits

• People-oriented environment with diverse nationalities, strong team spirit, and flat hierarchies.
• Global collaboration with stakeholders around the world.
• Continuous training, coaching, and talent development programs.
• Flexible compensation options, including transport tickets, training, and private insurance.
• On-site breakfast and lunch service through the company canteen.
• Accessible workplace with public transport connections and a hybrid work arrangement.