20 часов назад
Team Lead - Customer Success & Account Management (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Team Lead - Customer Success & Account Management (AI): Leading Codec's Customer Success and Account Management function, protecting and expanding existing customer revenue with an accent on strategic account planning, renewals, retention, forecasting, and commercial accountability. Focus on building proactive customer engagement, driving upsell and cross-sell opportunities, managing revenue risk, and coaching a team to deliver group and personal billings targets.
Location: Dublin, Ireland; hybrid workplace
Company
is a Microsoft Solutions Partner delivering digital transformation and enterprise software consulting services using Microsoft and Oracle technologies.
What you will do
- Own the Customer Success and Account Management group billings target and an agreed personal billings target.
- Drive renewals, retention, expansion revenue, upsell, cross-sell, contract extensions, and revenue protection across strategic and non-strategic accounts.
- Build account, renewal, growth, relationship, and customer success plans for strategic customers.
- Lead proactive customer engagement, executive reviews, adoption initiatives, and the development of AI opportunities within the existing customer base.
- Manage customer health, escalations, commercial risks, forecasting, CRM accuracy, and weekly performance reporting.
- Lead, coach, mentor, and performance-manage the Customer Success and Account Management team.
Requirements
- 10+ years of experience in Customer Success, Account Management, commercial account leadership, or similar client-facing roles.
- Experience owning or materially contributing to billings, renewals, retention, or expansion targets.
- Strong commercial acumen with the ability to translate customer relationships into measurable revenue outcomes.
- Experience managing enterprise or strategic customer relationships and engaging IT and business leaders.
- Excellent communication, presentation, stakeholder-management, analytical, forecasting, and business-judgement skills.
- 5+ years of people or team management experience is preferred.
Nice to have
- Knowledge of Microsoft business applications and enterprise technology environments.
Culture & Benefits
- Work in a hybrid setup from Dublin.
- Join a team of more than 300 experts working across Ireland and Germany.
- Collaborate across Sales, Delivery, Support, and Consulting.
- Work in a diverse environment combining experienced professionals, graduates, and university talent.
- is an equal opportunities employer.
Hiring process
- Application followed by a first-round interview.
- Second-round interview.
- Offer and hiring.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →