Service Administration Specialist (Japanese Language)

Location: Petaling Jaya, Selangor, Malaysia

Company

hirify.global provides precision instruments and services for laboratory, process analytics, industrial, product inspection, and retail applications worldwide.

What you will do

• Manage customer inquiries received through the service mailbox and respond within agreed SLA timeframes.
• Process service requests for routine calibration, installation, and breakdown support.
• Manage customer account documentation, including invoices, certificates, and related communications.
• Coordinate with internal departments to resolve issues that may delay contract or order fulfillment.
• Analyze inquiry-related errors, implement corrective actions, and help prevent recurrence.
• Support customer experience improvements, service priorities, cost reduction, and process improvement initiatives.

Requirements

• Diploma or BS/BA degree in Business Administration, Statistics, Economics, Logistics, or a related field.
• Fluent English and Japanese, including reading, writing, and speaking.
• Ability to work effectively with cross-cultural and cross-functional teams.
• Ability to follow procedures, meet deadlines, maintain accuracy and speed, and achieve KPIs.

Nice to have

• Flexibility to work across different global time zones for meetings and calls.

Culture & Benefits

• 1.5 months contractual bonus.
• Medical and dental benefits.
• Exposure to a multinational corporation.
• Equal opportunity and diversity-focused workplace.