Technical Support - Japanese Speaker (Fresh Grad May 2027)

Location: Onsite in Petaling Jaya, Malaysia

Company

hirify.global is a Fortune 500 global IT services provider delivering mission-critical technology services across the enterprise technology stack.

What you will do

• Resolve hardware and software issues reported by internal and external businesses and end users.
• Answer service, product, technical, customer-relations, repair, specification, and entitlement questions.
• Proactively help prevent or reduce recurring technical problems.
• Evaluate complex installations and configurations and recommend resolutions.
• Communicate clearly in writing and verbally, engaging other team members when needed to meet SLA requirements.

Requirements

• Diploma or bachelor's degree.
• 0–2 years of experience in relevant technologies and customer environments; fresh graduates are considered.
• Japanese communication skills at JLPT N2 level are required.
• Experience troubleshooting in a technical environment, with knowledge of computing, storage, and peripheral hardware and software.
• Analytical, problem-solving, communication, and customer service skills, plus familiarity with case management databases and tools.
• Willingness to work onsite in Petaling Jaya and on a shifting schedule.

Culture & Benefits

• Inclusive culture focused on belonging, diversity, and corporate citizenship.
• Competitive remuneration and employee benefits.
• Training and career development opportunities.
• In-person collaboration with flexibility supporting wellbeing, productivity, and individual work styles.