9 часов назад
Client Services Specialist (Japanese Market)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Client Services Specialist (Japanese Market) (Customer Support): Supporting Autodesk customers and partners with software access, orders, account sign-in, license fulfilment, and related inquiries with an accent on troubleshooting, issue resolution, and multilingual communication. Focus on delivering partner enablement and training, maintaining knowledge-base content, and coordinating service solutions with sales and cross-functional teams.
Location: Seoul, South Korea; hybrid-remote policy. The role is attached to the Singapore office and follows a Monday–Friday schedule from 8:30am to 5:30pm, subject to business needs. Varying shifts and overtime may be required.
Company
develops software that helps innovators design and create buildings, cars, factories, and films.
What you will do
- Ensure customers have access to purchased software by troubleshooting access, account, licensing, and back-office issues.
- Receive, investigate, document, and resolve customer and partner inquiries through phone, chat, web, and email.
- Explain Account features, provide how-to support, and deliver customer and partner training, webinars, and readiness sessions.
- Support partner onboarding, enablement initiatives, service reviews, and internal or external forums.
- Create and maintain knowledge-base content and educate customers and partners about self-service resources.
- Collaborate with sales and cross-functional teams on service solutions, order questions, and quarter-end activities.
Requirements
- At least 3 years of experience in a customer-facing or client services position.
- Experience in a customer service environment with the ability to meet operational KPIs and support adherence requirements.
- Fluent Japanese in speaking and writing, and fluent English in speaking and writing.
- Strong verbal and written communication, troubleshooting, problem-solving, trend identification, and solution proposal skills.
- Technology-savvy, adaptable, service-oriented, and able to manage multiple priorities in a fast-paced environment.
- Strong attention to detail, accountability, initiative, and willingness to ask questions and challenge the status quo.
Nice to have
- Knowledge of Korean, Chinese, or other languages.
Culture & Benefits
- Work in a collaborative environment focused on shared team knowledge and customer satisfaction.
- Opportunities to act as a subject matter expert and trusted advisor for internal and external stakeholders.
- Potential compensation may include annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
- In-person onboarding and/or identity verification may be required.
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