Sr Director, Client Success - Strategic Accounts (North America) (Fintech)

Location: New York City, United States

Salary: $208,730–$354,840 per year

Company

hirify.global provides technology for payments, banking, and investment services, with a focus on fintech innovation.

What you will do

• Lead and develop Customer Success Management teams serving enterprise strategic accounts across North America.
• Own client satisfaction, retention, growth, and outcome-based delivery across high-value relationships.
• Build executive-level relationships and act as an escalation point for complex client issues.
• Drive service delivery models, governance, performance metrics, and client health management.
• Identify expansion opportunities and partner with sales to support revenue growth.
• Collaborate with product and technology teams to influence the roadmap based on client needs.

Requirements

• Leadership experience managing Customer Success or client-facing teams at enterprise scale.
• Proven ability to build and sustain executive-level client relationships.
• Demonstrated success improving client satisfaction, retention, and commercial outcomes.
• Experience managing complex, high-value accounts in financial services or fintech.
• Strong commercial acumen and expertise in performance management, metrics, and operational governance.
• Bachelor’s degree or equivalent professional experience; ability to lead in a matrixed, global organization.

Nice to have

• Experience with strategic or global accounts in banking, payments, or capital markets.
• Familiarity with Customer Success platforms, CRM systems, and analytics tools.
• Background in change management, organizational transformation, and scaling Customer Success functions.
• Advanced degree or professional certifications in business or a related discipline.

Culture & Benefits

• Career development tools, resources, and opportunities.
• Benefits supporting lifestyle and wellbeing.
• Opportunities to support charities and contribute to the community.
• Collaborative, flexible, and respectful work environment.
• US positions require a drug test after a conditional offer.