Director, Customer Success - Falcon Cloud Security (Cybersecurity)

Location: USA - Remote; willingness to travel up to 25% of the time

Salary: $155,000–$240,000 per year, plus bonus and equity eligibility

Company

CrowdStrike is a cybersecurity company providing an AI-native platform for protecting modern organizations and stopping breaches.

What you will do

• Build, scale, and lead a Customer Success organization for Falcon Cloud Security, including managers and senior individual contributors.
• Define the customer success strategy, operating model, segmentation, engagement motions, and scalable playbooks.
• Drive retention, adoption, consumption, time-to-value, customer satisfaction, and expansion outcomes.
• Act as an executive sponsor for strategic accounts and engage CISOs, cloud platform owners, and other senior stakeholders.
• Manage executive escalations and customer risk, coordinating resolution and root-cause remediation across Support, Engineering, Product, and Services.
• Partner with Sales, Product, and Engineering on account planning, forecasting, roadmap priorities, resources, automation, and operational metrics.

Requirements

• Significant people leadership experience in Customer Success, Technical Account Management, or Support, including managing managers and distributed teams.
• Track record owning retention, adoption, and expansion outcomes for a SaaS or security portfolio at scale.
• Bachelor’s degree in Computer Science or a related field, or equivalent experience.
• Experience building organizations and operating models in high-growth environments, with strong business acumen in planning, forecasting, and budgeting.
• Executive presence, strong written and verbal communication, systematic problem-solving skills, and an aptitude for complex technical architectures.
• Proven cross-functional partnership with Sales, Product, and Engineering, plus experience using AI technologies to improve decisions, workflows, efficiency, and business outcomes.

Nice to have

• Familiarity with AWS, Azure, GCP, Kubernetes, containers, and cloud-native architectures.
• Experience with CNAPP, CSPM, CWPP, CIEM, DSPM, or DevSecOps tooling and workflows.
• Experience supporting cloud migration or cloud security maturity initiatives.
• Cloud or security certifications such as AWS, Azure, GCP, CCSP, or CKA.

Culture & Benefits

• Remote work with flexibility and autonomy.
• Health and wellness programs, including physical and mental wellness support.
• Competitive vacation and holidays, paid parental and adoption leave.
• Professional development opportunities and employee networks.
• Health insurance, 401(k), paid time off, bonuses, and equity eligibility.