Shared Service Center - Talent Community (Order Entry & Service Administration)

Location: Petaling Jaya, Selangor, Malaysia

Company

Global provider of precision instruments and services for laboratory, industrial, process analytics, product inspection, and retail applications.

What you will do

• Process and acknowledge sales orders and complaints received through e-commerce platforms, EDI systems, customer portals, email, and other channels.
• Perform email triage and manage order-processing transactions accurately and promptly.
• Create billing plans and downpayments during order entry.
• Investigate and resolve order or data discrepancies with relevant stakeholders.
• Maintain open orders, follow procedures and deadlines, and meet assigned KPIs.
• Support customer-priority strategies, cost reduction, preventive measures, and process improvement initiatives.

Requirements

• Diploma or bachelor’s degree in Business Administration, Statistics, Economics, Logistics, or a related field.
• Fluent English communication skills.
• Strong analytical, interpersonal, communication, influencing, and problem-solving skills.
• Customer- and business-oriented approach with strong attention to detail.
• Ability to work collaboratively across cultures and functions.
• Proactive, resilient, solution-driven, and open to improving established practices.

Nice to have

• Knowledge of other Asian languages.
• Flexibility to work across different global time zones for meetings and calls.

Culture & Benefits

• Permanent employment under an employment contract.
• 1.5-month contractual bonus.
• Medical care with dental entitlements.
• Life insurance coverage.
• Accessible public transport.
• Diverse, flexible, and collaborative working culture.