Panel Support Specialist (Data Management Chinese Speaker)

Location: KL Eco City Bangsar, Malaysia; supporting the Singapore Television Audience Measurement team

Company

Consumer intelligence and market research company providing retail measurement, consumer insights, and advanced analytics across more than 100 markets.

What you will do

• Respond to TV, digital, and content insights panel members through email, phone, and other communication channels.
• Troubleshoot app, software, and panel participation issues, report cases to relevant stakeholders, and follow up on resolutions.
• Maintain household, individual, technical, and panel member databases, including quality-control validations and detailed data checks.
• Create and edit newsletters, bulletins, member portal updates, email campaigns, and other panel communications.
• Support market research fieldwork, media-consumption data collection, and annual social-demographic updates.
• Coordinate technicians and part-time staff while collaborating with market research, data processing, and technical teams.

Requirements

• Strong spoken and written English and Chinese communication skills, including confidence speaking with panel members by phone.
• Diploma or bachelor's degree in marketing, business administration, mass communications, a related field, or equivalent practical experience.
• Basic understanding of databases, relational database concepts, and data storage and management.
• Strong attention to detail, numeracy, logical comprehension, and the ability to manage multiple tasks independently.
• Excellent Microsoft Office skills, particularly Excel, and the ability to collaborate effectively in a remote team setting.
• Customer service, consumer or digital panel management, market research fieldwork, or analysis experience is advantageous.

Nice to have

• Malay language proficiency.
• Experience writing newsletters, creating content, copywriting, or content marketing.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program.