Specialist, Customer Service, SEA (Semiconductor)

Location: Kulim, Kedah, Malaysia

Company

hirify.global operates in the semiconductor industry.

What you will do

• Respond to customer inquiries by phone and email, provide product and service information, and resolve complaints.
• Prepare quotations, process purchase orders, create sales orders, and provide customer feedback.
• Build relationships with internal and external customers while coordinating with Sales, Production, Logistics, Finance, and other functions.
• Investigate and resolve complex issues, coordinate timely solutions, and follow up through completion.
• Interpret company policies and recommend improvements to programs, policies, and procedures.
• Analyze root causes and improve business processes to increase efficiency and reduce transaction times.

Requirements

• Bachelor's degree and at least 2 years of experience in semiconductor sales and marketing.
• Strong communication skills and a service-oriented mindset.
• Familiarity with SAP.
• Independent, accountable, accurate, and capable of effective problem-solving and critical thinking.
• Ability to work effectively in a team and demonstrate continuous improvement.

Culture & Benefits

• Full-time role focused on customer satisfaction and high-quality work.
• Cross-functional collaboration with Sales, Production, Logistics, Finance, and customer-facing teams.
• Continuous improvement and innovation are core parts of the role.
• Success is measured through customer satisfaction, teamwork, service quality, and process improvements.